adum.ai Privacy Policy

Effective Date: November 18, 2025

1. Our Commitment to Your Privacy

Welcome to adum.ai. Your privacy is the absolute priority of our service. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our AI chat services.

We are committed to processing your data with the utmost integrity, transparency, and security, in compliance with the world's leading data protection regulations, including the EU's General Data Protection Regulation (GDPR), Thailand's Personal Data Protection Act (PDPA), and applicable US privacy laws (like the CCPA/CPRA).

2. Information We Collect

To provide our service, we collect the following types of information:

Information You Provide:

• Account Information: When you create an account, we may collect your email address and/or a username and password. We keep this minimal.
• Chat Data: The text prompts you input into the AI and the responses generated ("Chat Data").

Information Collected Automatically:

• Technical & Usage Data: We may collect your IP address, browser type, device information, and usage logs (like timestamps of your activity). This is used strictly for security, service operation, and debugging.

3. How We Use Your Information (Our Legal Basis)

We use your information only for specific, necessary purposes:

• To Provide and Maintain the Service (Contractual Necessity):
  • We use your Account Information to authenticate you.
  • We use your Chat Data to process your requests and generate AI responses.
• To Improve Our Service (Legitimate Interest):
  • This is critical: To improve our AI models, we may use your Chat Data for training. However, we do this only after all personally identifiable information (PII) has been removed and the data is fully anonymized and aggregated. Your personal conversations are never linked back to your account in our training datasets.
• To Ensure Security (Legitimate Interest):
  • We use Technical Data to monitor for malicious activity, prevent abuse, and protect the integrity of our service.
• With Your Explicit Consent (Consent):
  • If we ever want to use your data for marketing or any other purpose not listed here, we will ask for your explicit, opt-in consent first.

4. How We Share and Disclose Information

Your trust is not for sale.

• We Do Not Sell Your Data: We will never sell, rent, or lease your personal information to any third party. Period.
• Service Providers: We may use trusted third-party vendors (e.g., cloud hosting providers) to operate our service. These vendors are bound by strict confidentiality agreements and are only permitted to process your data on our behalf.
• Legal Obligations: We may disclose information if required by law, subpoena, or to protect the safety and rights of our users or the public.

5. Your Rights Over Your Data

We empower you with full control over your information, regardless of where you live. You have the right to:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete data.
• Right to Erasure (Deletion): Request the permanent deletion of your account and all associated data, including your chat history.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Object to our processing of your data (e.g., for model training) based on legitimate interests.
• Right to Withdraw Consent: Withdraw your consent at any time.

To exercise any of these rights, please contact us at contact@adum.ai. We will respond promptly and will not discriminate against you for exercising your rights.

6. Data Security and Retention

Security: We implement robust technical and organizational security measures to protect your data. This includes encryption of data in transit (SSL) and at rest, strict access controls, and regular security audits. Your conversations are treated as highly confidential.

Retention: We retain your personal data only for as long as necessary to provide the service or as required by law. You can delete your account and conversation history at any time.

7. International Data Transfers

Your data may be processed in servers outside of your home country. We ensure that any such transfer complies with the law by using mechanisms like the EU's Standard Contractual Clauses (SCCs) or other adequacy safeguards to ensure your data is protected to the same high standard.

8. Children's Privacy

adum.ai is not intended for use by individuals under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on our site or by email.

10. How to Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact our Data Protection Officer (DPO) at:
contact@adum.ai